Formal complaints by employees or individuals served and their designees should be submitted to the Program Director in writing, and will receive a written response of the outcome of the complaint within 5 business days. AToN Center administration will exercise due diligence in investigating all internal and external complaints in an impartial and prudent manner. Secondary impartial consultants may be employed to assist with investigations as needed.
AToN Center will not subject residents who make complaints or have complaints submitted on their behalf to any reprisals, interruptions of care, or discriminatory or adverse treatment due to complaint filing.
Letters may be submitted to:
AToN Center Program Director
P.O. Box 230746
Encinitas, CA 92023
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